Check protection before payment
Payment options and dispute rights depend on the platform, buyer location, payment method and order. Read the applicable protection terms, filing deadline and exclusions at checkout. A card, payment service or platform program may offer a dispute process, but no method guarantees a refund.
Avoid moving a protected platform order into an undocumented personal transfer simply because the seller requests it. For bank transfers, independently verify the legal recipient and account details before sending funds.
Keep useful evidence
Save the listing, quotation, approved specifications, delivery terms, proof of payment and order confirmation. Photograph the package and product promptly if the order arrives damaged or incorrect, and retain messages with the seller.
For a business order, agree on milestones and inspection requirements in the contract. If a dispute arises, follow the payment provider’s time limits and evidence requirements rather than waiting for an informal promise.
Rules, carrier charges and marketplace terms can change. Check the current requirements for your product and destination before payment.
Read the related buying guide